Privacy Policy
Respondo respects your privacy and is committed to handling personal data responsibly and transparently.
This Privacy Policy explains how Respondo d.o.o. (“Respondo”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit https://respondohub.com, contact us or otherwise interact with us through the website (the “Website”).
1. Who We Are
The controller responsible for the processing described in this Privacy Policy is:
Legal name: Respondo d.o.o.
Email: office@respondohub.com
2. Personal Data We Collect
Information you provide
When you submit a contact form or contact us by email, we may collect:
your name;
your email address;
your company name and role, if provided;
the content of your message;
any other information you choose to provide.
Please do not send sensitive personal data or confidential information through the contact form unless it is necessary and we have agreed on an appropriate way to receive it.
Website and technical information
When you visit the Website, limited technical information may be processed automatically, such as:
IP address and approximate location;
browser, device and operating-system information;
referring website;
pages visited and basic interaction data;
date and time of access;
technical logs required for security, reliability and troubleshooting.
We do not currently use advertising pixels or third-party behavioural tracking tools on the Website.
3. How and Why We Use Personal Data
We may process personal data to:
respond to questions, enquiries and requests;
discuss potential projects and take steps before entering into a contract;
communicate with clients and prospective clients;
operate, maintain, secure and improve the Website;
prevent spam, fraud, abuse and security incidents;
establish, exercise or defend legal claims;
comply with applicable legal and regulatory obligations.
Depending on the circumstances, we rely on one or more of the following legal grounds:
taking steps at your request before entering into a contract or performing a contract;
our legitimate interests in communicating with prospective clients, running our business and protecting the Website;
compliance with a legal obligation;
your consent, where consent is required by law.
We do not use information submitted through the contact form to send marketing emails unless you have separately agreed to receive them or another lawful basis applies.
4. Contact Forms
Information submitted through the Website’s contact form is stored securely for review by our team and processed for the purposes described in this Privacy Policy.
Service providers supporting the Website may process personal data on our behalf or for their own clearly defined purposes, subject to their applicable contractual and legal obligations.
5. Sharing Personal Data
We do not sell or rent personal data.
We may share personal data only when reasonably necessary with:
website hosting, form-processing, email, cloud-storage and IT service providers;
professional advisers, such as lawyers, accountants and auditors;
contractors who require access to perform services for us and are subject to appropriate confidentiality obligations;
public authorities, courts or regulators where disclosure is required by law;
a buyer, investor or successor in connection with a merger, acquisition, restructuring or sale of all or part of our business, subject to appropriate safeguards.
6. International Data Transfers
Some service providers may process personal data in countries other than the country in which you are located. Where required, we use legally recognised safeguards for international transfers, such as an adequacy decision, standard contractual clauses or another lawful transfer mechanism.
7. How Long We Keep Personal Data
We keep contact enquiries and related correspondence only for as long as reasonably necessary for the purpose for which they were collected. Unless a longer period is needed for an active business relationship, legal obligation or potential legal claim, we generally delete or anonymise enquiry data within 24 months after our last meaningful interaction with you.
Technical and security logs are retained for the period reasonably necessary to maintain the security and reliability of the Website, subject to the retention practices of our service providers.
If an enquiry leads to a client relationship, relevant information may be retained for the duration of that relationship and afterwards for the period required by applicable accounting, tax and other laws.
8. Cookies and Similar Technologies
At the effective date of this Privacy Policy, we do not use non-essential analytics cookies, advertising cookies or tracking pixels on the Website.
The Website may use strictly necessary technical storage where required for security or functionality. This type of storage does not require consent where the applicable law provides an exemption.
If we introduce non-essential cookies or similar tracking technologies in the future, we will update this Privacy Policy and, where required, request your consent before activating them.
9. Your Rights
Depending on the law applicable to you, you may have the right to:
request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your data;
request restriction of processing;
object to processing based on legitimate interests;
receive certain data in a portable format;
withdraw consent at any time, where processing is based on consent;
lodge a complaint with a competent data-protection authority.
These rights may be subject to legal conditions and exceptions. To exercise a right, contact us at office@respondohub.com. We may need to verify your identity before responding.
If you are in Serbia, you may also contact the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia. If you are in the European Economic Area, you may contact the supervisory authority in the country where you live or work, or where you believe an infringement occurred.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy notices before providing personal data.
12. Children’s Privacy
The Website and our services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal data from children through the Website.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our Website, services or legal obligations change. The latest version will be published on this page with the revised “Last updated” date.
14. Contact Us
For questions about this Privacy Policy or the way we process personal data, contact:
Respondo d.o.o.
office@respondohub.com